The problem lies with the power switch which only actually works 1 in 10 presses. If it doesn't switch on first time, then there invariably follows an increasingly stressful period of holding the button in till it goes dead, then trying again and again and again.
It should switch on first time every time.
I've been in contact with the supplier, as it is under warranty, and they duly sent us a new on/off switch, along with a helpful, step-by-step instruction email with photographs and everything.
So yesterday morning we girded our loins and set about taking the case off the desktop unit to replace the 'faulty' switch.
This is what it looks like inside, which is quite scary.
Also scary was the amount of dust and debris lying on the floor of the case. I didn't probe too deeply but I assume it was made up of dust, dead skin cells, and in all probability, various particles of small dog.
Anyhoo, 30 minutes later, after carefully noting the relative positions of the various plugs etc, we had replaced the switch, cleaned out the debris, re-assembled the case,reconnected all the electrical cable gubbins at the back and with a certain amount of trepidation switched it on.
Nothing.
Zip
Nada
Zilch
So while PP spent a further 20 minutes getting it to start I phoned tech support again to consult the oracle who suggested that perhaps the power supply is at fault.
So we are now twiddling our thumbs waiting for the imminent courier delivery of a new power supply, which is apparently a much more difficult item to replace.
If that doesn't solve the problem then the whole base unit is going to have to go back to the supplier for major surgery.
Oh joy.............
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